Etech’s global facilities – Onshore, Nearshore, and Offshore, have the abilities to customize the answer that greatest suit all of your requirements. With Etech’s worldwide outreach, Etech is always available to assistance your clients and supply dependable Fantastic encounters.
A group of devoted leaders in the Make contact with Middle market who are excited about generating a impressive big difference for our
About us Etech delivers subsequent-technology BPO alternatives. a world minority-owned small business, Etech has established and trademarked how to show your info into strategic insights. Leveraging the strength of synthetic furthermore human intelligence Etech improves coaching and coaching to concentrate on critical behaviors building improved purchaser ordeals and shareholder price. Etech launched in 2003 with only 400 workers and only one Make contact with center in Nacogdoches, Texas.
Etech is really an omnichannel client engagement alternatives provider for a few of the planet’s primary and many respected brands. The working experience Etech has acquired throughout a wide range of company verticals enables us to repeatedly produce Excellent, particular buyer activities.
Learn More lifestyle At Etech Etech thinks in Performing challenging and enjoying difficult and strives to produce workforce sense empowered and confident in the job they are undertaking.
At QEval, we’re focused on serving to Call centers enhance their effectiveness via distinct, actionable insights. Our functionality analytics reports give you a in depth breakdown of agent activities, client interactions, and operational bottlenecks, so you may make knowledgeable choices that cause measurable advancements. With QEval, you don’t just get stories—you will get the applications and proposals to act on them.
Etech’s ground breaking technologies remedies and skilled leaders recognize your company desires and acknowledge the strategic insights your manufacturer should push results.
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The mixture of treatment, rely on and energy brought to your business is what can make the lifestyle at Etech unique. Our CEO commonly claims, “If we care for our folks, the numbers will manage on their own.”
improving your Speak to Middle’s overall performance doesn’t ought to be difficult. With QEval University, you’ll attain use of necessary applications and coaching that provide accurate, measurable advancements in agent general performance.
fulfill Malisha, a shining star on our customer support group! From tackling jobs to savoring enjoyable crew functions, Malisha is aware how to help keep the equilibrium amongst do the job and Perform. Her constructive attitude and group spirit make her a joy to operate with.
A group of devoted leaders while in the contact center field who are obsessed with creating a impressive difference for our
Listed here are just a couple important features of what we provide: ✅ in-depth insights into agent general performance by way of thorough analytics